General Terms and Conditions

1. Provider and scope

These terms apply to all bookings and contracts made via greatshortstays.com with AP Management (GreatShortStays), sole proprietorship, owner: Andreina Peley, Gyrhofstr. 6, 50931 Cologne, Germany, info@greatshortstays.com (“we”, “us”). They cover (a) the booking of vacation rentals (“Stays”), (b) coaching sessions and calls (“Coaching”) and (c) our services for property owners and property managers. Different terms of customers do not apply unless we agree to them in writing.

2. Conclusion of contract

The presentation of apartments and services on our website is not a binding offer. By completing the booking and clicking the final booking or payment button you make a binding offer. The contract is concluded when we confirm the booking by email or when payment is completed, whichever comes first. The contract language is English or Spanish. We store the contract details; you receive them by email.

3. Prices and payment

All prices are shown in EUR or USD depending on your region and are final prices. For Stays, the total price consists of the price per night, a cleaning fee, a fixed booking fee and, where applicable, local taxes (for example 12.5% on the price per night for apartments in Aruba). All components are shown before you book. Payment is due when you book and is made by card or other methods via Stripe, Mercado Pago or by bank transfer.

4. Stays

4.1 Our role. We act as an intermediary and agent on behalf of the owner of the respective property. The accommodation contract is concluded between you and the owner. We handle the booking, communication and payment collection on the owner’s behalf.

4.2 Use of the property. Check-in and check-out times, the maximum number of guests and the house rules stated in the listing or in our check-in information are part of the contract. The property may only be used by the guests named in the booking. Guests are liable for damage they cause intentionally or negligently.

4.3 Cancellation by the guest. If you cancel at least 7 days before the arrival date, you receive a full refund. If you cancel later, you receive a refund of 50% of the price of the stay. The booking fee is not refundable. Cancellations must be sent by email.

4.4 Cancellation by the owner. If the property cannot be provided for reasons beyond the guest’s control, you receive a full refund of all amounts paid. We will try to offer you an equivalent alternative.

4.5 No right of withdrawal. Under EU consumer law there is no statutory right of withdrawal for accommodation services booked for specific dates. The cancellation terms in section 4.3 apply instead.

5. Coaching

5.1 Sessions. Coaching sessions take place one-to-one via Google Meet and last 60 minutes. The 2-hour package consists of two 60-minute sessions. You book the first session when you buy the package and can schedule the second session afterwards; it should be used within 6 months of purchase. The free introductory call lasts 15 minutes and does not create any payment obligation.

5.2 Rescheduling and cancellation. You can reschedule or cancel a session free of charge up to 24 hours before the start. In case of cancellation we refund the full price. If you cancel later or do not attend, the session is forfeited. If you join late, the session ends at the scheduled time. If we have to cancel a session, we offer a new date or a full refund.

5.3 No guaranteed results. We share our experience as hosts and give recommendations. We do not guarantee specific occupancy, income, rankings or reviews. You remain responsible for your listing and for complying with the laws and platform rules that apply to you.

5.4 Materials. Templates, e-learning modules and other materials are for your own use or the internal use of your team. They may not be resold or published.

6. Right of withdrawal for coaching (consumers)

If you are a consumer, you have the right to withdraw from a coaching contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise the right of withdrawal, you must inform us (AP Management (GreatShortStays), Gyrhofstr. 6, 50931 Cologne, Germany, info@greatshortstays.com) of your decision by a clear statement, for example an email. You can use the model form below, but it is not obligatory. It is sufficient to send your notice before the withdrawal period expires.

Effects of withdrawal: we will refund all payments received from you without undue delay and at the latest within 14 days, using the same means of payment you used. If you asked us to start the coaching during the withdrawal period, you must pay an amount proportionate to the services provided until you informed us of your withdrawal. Your right of withdrawal expires once the coaching has been fully provided, if you expressly agreed that we start before the end of the withdrawal period and acknowledged that you lose your right of withdrawal on full performance.

Model withdrawal form: To AP Management (GreatShortStays), Gyrhofstr. 6, 50931 Cologne, Germany, info@greatshortstays.com: I hereby withdraw from my contract for the following service: … / Ordered on: … / Name: … / Address: … / Date: …

7. Services for owners and property managers

Listing management and setting up your own booking platform are agreed individually. The written offer or contract for these services takes precedence over these terms.

8. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence we are only liable for breach of essential contractual obligations, limited to the damage that was foreseeable when the contract was concluded. Liability under mandatory statutory provisions remains unaffected.

9. Applicable law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence. If you are a merchant, the place of jurisdiction is Cologne, Germany. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

These terms are available in English and Spanish. In case of differences, the English version prevails.

Last updated: October 2026